Believe it or not, it is hard to say no to customers. We’ve been doing it a lot lately. Never in a million years did we think we would come to this place…
It’s Hard to Say No
In the past, we have always tried to figure out how to make the customer happy. We massage the schedule to fit in rush jobs. Some folks wait until the last minute to order custom Christmas presents. We almost always try to make it work.
This month, we’ve been saying “no” a lot. We are taking a vacation to Anchorage starting this weekend. That vacation, along with planned family 4th of July weekend camping, means we’ll be out of the shop for two weeks.
On top of that, we were building a timber framed patio cover. We hired a contractor to do the job, so that Mike could continue to work in the shop. But, Murphy’s Law stepped in, and he had an accident. On crutches, he could direct the project but not get on the roof. (Go figure…) So, Mike put on his pouch and did the majority of the work. No work done in the shop the last two weeks.
We had no choice. We had to be honest with people and tell them we couldn’t work on their project until after the 4th. Only one person opted to go somewhere else. And, she thanked us for being honest with her.
The Moral of the Story
It’s okay to say no sometimes. People will understand. And, you’ll be able to take your vacation!