We update our FAQS (frequently asked questions) as necessary. If you have a question that you don’t see answered here, give us a call at 541-323-1796 or contact us through email at info@sunrivermetalworks.com or contact us by our online form.
Is there a brick and mortar store where I can purchase your products?
You will find our products in two Bend, Oregon stores. Bendy Dog at 112 NW Minnesota Avenue carries dog-related products; Red Pinecone at 114 NW Minnesota Avenue carries a wider variety of our products. Call us at 541-323-1796 to arrange a visit to our home-based business in Sunriver.
How do I purchase items from your website?
You can use our Order/Customize form to order any item from our website. Please be sure to provide a SMW# and shipping address, so we can calculate shipping. We will respond to your contact within 12 hours. Visit our In-Stock Product page for more information.
How long will it take to get my item?
If you order an item we have in stock, it will take approx. 1 week before we ship. If you order a custom item, it will take approx. 2 to 3 weeks to ship once the product is designed and paid for.
How do I customize an existing product?
If you find an item you want to customize, complete the Order/Customize form. Read more about the process here.
Can I use any image to create my custom item?
Yes, in most cases – the higher the resolution of a photo or jpeg image, the more detail we can create in your finished piece. Try to take photos without clutter and excess detail. We cannot use eps files as our starting point.
What are my color or patina options?
All of the product descriptions include which patinas or finishes were used. You can also read more about patinas in the blog post Sunriver Metal Work Patinas and Finishes. The majority of our products have an automotive clear coat applied before shipping. This ensures that the piece will have an extended life if kept outdoors.
How large of an item can I create?
We have a 4′ x 8′ CNC table. It is possible to create a larger finished piece by welding items together. However, limitations in shipping may occur.
Is it safe to keep my item outside?
Yes. The majority of our products have an automotive clear coat applied before shipping. This ensures that the piece will have an extended life if kept outdoors.